[pwisniewski]

!!! UWAGA !!!

Issue:
Currently we are facing an issue were customers are not able to start EPLAN after a windows 10 update is installed.
The error message MAX 15.19 Connection to EPLAN Client Service is not available, shown with error number [0x80070005] Access Denied.
Also Windows 8 or 8.1 (KB4056898) and Windows 7 (KB4056897) systems may be involved in this case.

   

Solution:
At the moment the only solution is to uninstall the responsible Microsoft hotfixes.
The issue is caused by the hotfix KB4056892 on Windows 10 systems with version 1709 and
hotfix KB4056891 on Windows 10 systems with version 1703.

Please check this knowledge article for updated solution in a few days!

Windows 10 1709 (KB4056892)
https://support.microsoft.com/en-us/help...-kb4056892

Windows 10 1703 (KB4056891)
https://support.microsoft.com/en-us/help...-kb4056891

Windows 8.1, Windows Server 2012 R2(KB4056895 i KB4056898)
https://support.microsoft.com/en-us/help...-kb4056895
https://support.microsoft.com/en-us/help...-kb4056898

Windows 7 (KB4056897)
https://support.microsoft.com/en-us/help...-kb4056897

Windows Server 2016 1709 (KB4056892)
https://support.microsoft.com/en-us/help...-kb4056892

Windows Server 2012 (KB4056899)
https://support.microsoft.com/en-us/help...-kb4056899

An overview on all further available updates for „January Patch Day“ by Microsoft can be found here:
https://www.catalog.update.microsoft.com...?q=2018-01